Frequently Asked Questions
What you may want to know
Can I pay in Vietnamese Dong?
Yes, we accept VND payment. Customers pay in VND, and we settle with Chinese suppliers in CNH or USD through compliant channels.
How long does it take from order to delivery?
Typically 15-30 working days from order confirmation to delivery, depending on product type, shipping method (sea/air).
What trade services do you provide?
We provide integrated import/export trade, logistics, warehousing, and quality inspection & packaging services.
How do you ensure product quality?
We provide professional quality inspection services, checking products before shipment to ensure they meet your requirements. Photo or video records are also provided.
How are fees calculated?
Fees include product cost, service fees, and logistics costs. We provide itemized transparent pricing and milestone-based settlement.
Can you provide return/exchange services?
Yes. If products have quality issues or don't match descriptions, we will coordinate with suppliers to handle returns/exchanges.